Best Text Solutions Products

Artera Harmony: One Platform - Seamless Orchestration - Infinite Applications.

Artera's award-winning patient communications platform - Artera Harmony - integrates across a healthcare organization’s tech stack, EHRs and third-party vendors. 

Artera Harmony helps unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, and voice), in 109+ languages. 

Holistic view of every interaction:

• Analytics (understand how vendors / departments / workflows are performing)
• Automated Workflows (build conversations from template library)
• Vendor and Use-Case Rules (prioritize what is most important)
• Patient Preferences and Consent
• Live Agents (escalate and route messages)
• Live monitored with AI-enabled real-time sentiment tracking

What Makes Harmony Different:

• Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
• Manage more conversations than ever before in Artera’s enhanced inbox
• Access AI / LLM-driven translation, improving patient access and engagement
• Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views

Artera Harmony's Key Features & Benefits:

Easy Workflow Configuration, Maximum Impact

Flows 

• Build personalized patient engagement journeys to extend patient interactions

Inbox (Smart Inbox)

• Effectively oversee larger populations and access a unified display of messages spanning all practices.

Homepage with Next Best Actions

• Recognize key "action items" that may spotlight critical conversations, data insights and more

Staff AI Co-Pilot

• Craft high-quality messages with intelligent functions like sentence completion and advanced translation

Message Categorization

• Process and categorize all messages to better understand the communication driving interaction

Native Value Reports

• Move dashboards into your core Artera interface for a more streamlined staff experience

Artera has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

One-to-many outreach lets you update patients about closures, tell them about new service lines, or remind them about due care. Scale population health initiatives and outreach with actionable messaging that activates all patients, even those who aren't able to use the EHR portal.

Patients expect communication that mirrors their consumer experience. And while a variety of department-level patient-engagement tools have emerged, they don’t sync up or provide organization-wide solutions. Only RevSpring offers a patient communication platform that connects the entire patient journey with clear and concise communication that drives responses. Our patient messaging moves beyond single-message reminders to deliver an intelligent, coordinated workflow of messages centered around a patient’s entire healthcare encounter.

Encounter-Based Patient Messaging

Intelligent reminders that surround the patient encounter for fluid engagement touchpoints:

• Appointment Reminders: Intelligent, tailored, and automated via phone, text, and email
• SMS Ato-Response: Validate the patient's response with an automated receipt
• Just-in-Time Messages: Automatically send a message several hours before the appointment, such as a copayment collection option
• No-Show Messages: Create a reschedule opportunity for patients who did not attend the appointment
• One-Question Survey: Gain a quick view of the patient's encounter experience
• On-Demand Messaging: Easily send custom messages regarding office closures or other alerts
• Survey+ Messages: A robust post-visit survey with specialty specific questions
• Two-way Messaging: Communicate securely with the patient, initating the conversation from an encounter message appintment reminder

A Comprehensive Patient Engagement Platform

RevSpring has spent decades innovating patient communication pathways that lead to increased patient satisfaction and successful financial responses. We are the leading provider of patient engagement and communication solutions that span the entire patient life cycle. From pre-service communication to post-service follow up and surveys, our 

solutions offer intelligent, cohesive messaging that informs, educates, and enhances the patient’s journey.

Move beyond a single-message approach with Talksoft messaging and RevSpring’s patient communication platform to provide clear and concise communication throughout your patients’ entire journey.

Luma Health's Recall Management product expertly streamlines the process of patient recalls, ensuring timely follow-ups and continuity of care. This solution automates the identification and notification of patients due for appointments, screenings, or treatments, enhancing efficiency and patient engagement. It personalizes communication, sending tailored messages via patients' preferred channels, which significantly improves response rates and adherence to recommended healthcare schedules. For healthcare providers, this means optimized scheduling, maximized clinic capacity, and improved patient outcomes. Luma Health's Recall Management system is a vital tool for proactive patient care management, fostering a more connected and effective healthcare experience.

Orbita's Patient Access and Acquisition product empowers your patients with automated open scheduling, referral scheduling, appointment management, preparation workflows and reminders. 

Capabilities include:

• Patient Outreach Campaigns (Email, SMS, Automated Phone)
• Open Scheduling
• Referral Notifications
• Referral Self-Scheduling
• Appointment Management (Confirm/Cancel/Reschedule)

Accelerate patient collections while reducing A/R days by implementing a digital first approach to payments. With Dash, organizations can improve revenue by:

• Allowing patients the flexibility to pay balances at their convenience and through payment plans, without log in requirements. 
• Monitoring payments in real time with bi-directional dashboards.
• Reducing printed statement costs by utilizing digital automated alerts.

Create HIPAA compliant patient engagement journeys utilizing modern communication channels that can be tailored to your patients’ needs, preferences, and more. With Dash, leading healthcare organizations can: 

• Deliver timely messages to patients via multiple modalities aligned with their preferences.
• Target and activate specific populations with messages that drive appointments. 
• Connect with patients before, during, and after their care episode to maintain a personalized experience.