Best Conversational & Visual IVR Tools Products

Steer Health's AI-powered Chatbot can support your patients 24/7 and give that warm, personalized feeling with every conversation.

• Share Directions: Steer Health's AI-powered Chatbot can share your practice's location directly with patients coming to your website looking for directions.
• 24/7 Online Assistance: Steer's AI Chatbot can respond to patients and accept queries for your staff to go over and respond to at a convenient time.
• Increase Profitability: Since the patient is able to get in touch with you immediately, there is almost no scope for losing a prospective patient.
• Achieve More Appointments: 43% of patients now prefer to book online—a trend that continues to rise each year. Give patients the flexibility of booking appointments through an easy-to-use chat popup that prompts the user directly through your website.
• Reduce No-Shows: 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. When a patient is given the option to book an appointment the moment they seek help, they are most likely to keep it and show up on time.

Award-winning AI for healthcare.

The Avaamo Difference:

• Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
• Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
• We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
• We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
• We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.

Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

ActiumHealth Interact allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator and allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With ActiumHealth Interact:  

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Accurately capture and appropriately contextualize every word of the patient encounter and automatically document patient care with ambient clinical intelligence (ACI)—a comprehensive, AI‑powered, voice‑enabled solution.

Nuance Patient Engagement Solutions combine decades of healthcare expertise with award‑winning omnichannel engagement technology that powers over 31 billion customer interactions annually. A single solution based on market‑leading Natural Language Understanding (NLU) and proven AI brings world‑class consumer engagement to healthcare, modernizing interactions across the patient journey.

Addressing Documentation Challenges

The average healthcare provider has minimal clinical documentation support, which often leads to burnout, inefficient workflows, and reduced patient interactions. Avaamo Ambient steps in to simplify and streamline the process, ensuring you can focus on delivering quality care. It captures and organizes medical conversations into clear, structured formats, allowing you to accurately document the full patient narrative while enhancing your workflow efficiency.

How Avaamo Ambient Works

Avaamo Ambient records your patient consultations and leverages advanced machine-learning models to create detailed transcripts. These transcripts are transformed into structured SOAP note drafts, helping you document care more effectively.

Features You’ll Love:

AutoScribe:

AutoScribe is an AI-powered ambient tool that accurately captures and understands clinician-patient conversations. It offers customizable, specialty-specific templates and adapts note formatting based on encounter type. With advanced speech recognition and deep learning, it ensures precise, real-time documentation for healthcare practices.

AutoAVS:

Avaamo Ambient offers specialty-specific After Visit Summary (AVS) templates, allowing clinicians to generate tailored patient notes. Using Natural Language Processing (NLP), it translates medical jargon into clear, patient-friendly language while maintaining accuracy.

AutoCDI:

AutoCDI offers automated, specialty-specific suggestions for ICD-10 and CPT codes, helping clinicians streamline accurate billing and coding. It allows for customizable code mapping, real-time editing, and seamless integration with EHR and billing systems.

AutoCarelinks:

AutoCarelinks - automatically detects follow-up visit mentions, medication orders, and lab test orders during conversations, capturing key details such as scheduling, dosages, and test specifics. It seamlessly integrates this information into the clinician's workflow for review and confirmation.

Natural Conversations:

Record the conversation naturally without needing to use wake words or dictation commands. Simply talk with your patients, and Avaamo Ambient takes care of the rest.

It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

• Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases. 
• Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
• Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.

With our Amelia Platform, leading health systems experience:

• ~$4M saved annually on 1 million inbound patient calls
• 4.4/5 patient satisfaction scores from AI agent interactions
• <1 minute average time-to-resolution for employee help desk requests