Best Conversational AI in Pre-care Interaction Products

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

• AI-powered chat/voice agents experience comprehensive symptom(s) analysis
• Clinically validated triage algorithms based on Schmitt protocols
• Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
• White-labeled and customizable to match your organization's brand, care options, and workflows
• Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

Alelo’s Enskill platform uses conversational avatar technology to create Virtual Patient Navigators that listen to patient concerns, answer questions, and connect patients with educational and other resources. All recommendations are grounded in accredited content that is approved by the healthcare provider, eliminating the risk of hallucinations. Enskill uses generative AI to transform a healthcare organization’s existing content on the Web and YouTube into an interactive learning resource. Enskill develops a profile of each user (patient, caregiver, healthcare professional) and their situation, and uses it to personalize responses.

Enskill Virtual Patient Navigators improve the quality of patient and caregiver experiences. They support users with low health literacy. Resource Navigators can promote treatment compliance and improve health outcomes. They promote patient engagement, develop self-efficacy, and lessen anxiety and stress. Enskill Virtual Patient Navigators align well with telehealth initiatives.

Enskill also provides simulated patients and caregivers that train healthcare workers (e.g., patient navigators, community health workers) in patient support skills, and helps them keep abreast of new developments in treatment. Trainees develop skills much faster and are able to apply them immediately in a clinical setting.

Alelo combines the latest in AI technology with research in human learning to help healthcare providers improve the patient experience and transform training and education. Alelo was a Finalist in the XPRIZE Rapid Reskilling competition, in which it rapidly trained community health workers and placed them with healthcare providers. Over 500,000 people have learned new skills with Alelo products.

Infermedica's Medical Guidance Platform is a set of AI-driven healthcare technologies that enables symptoms assessment and digital triage, and supports communication between physicians and patients.

At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s platform can be used by healthcare providers, insurers, telemedicine companies, employers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s platform can be freely implemented on webpages, mobile apps, patient portals, chatbots, voicebots, call centers, and others. It is possible through flexible API, and our ready-to-use solutions.

A voice and image-based conversational AI-powered synthetic human clinically validated to collect more complete and actionable patient data than doctors

GlobalMed is a prominent provider of telehealth solutions, known for its comprehensive and integrated platform that enhances patient care and resource management. GlobalMed’s technology is utilized globally, supporting a wide range of telehealth applications and enabling millions of virtual consultations. Our secure, integrated software and hardware solutions are aimed at supporting advanced clinical decision-making and improving patient outcomes.

Reduce community health care gaps without adding staff resources with Get Well's SDOH Screening & Navigation program

Reach and assess vulnerable populations

Text-based screening and outreach without requiring an app increases engagement and response, leading to better risk assessments for your patient population, including non-

English speakers.

Augment patient and clinical staff experience

Patient responses automatically integrate into the EHR and are categorized for relevant resource referral by Get Well Navigators, reducing administrative burden on staff. Automate conversations with patients to scale staff resources and efficiently close care gaps.

Empower action with clinical, social, and behavioral interventions

Referring patients to valuable resources and education, with regular follow-up, demonstrates ongoing care, fostering greater trust and loyalty between patients and your organization.

Measure program success and ROI

Our program assists in meeting CMS and IQR requirements, Joint Commission accreditations, HEDIS measures, and broader health equity goals, leading to better reimbursements and more equitable health outcomes.

Learn how UMass Memorial Health broke SDOH screening and navigation records using Get Well Health Equity:https://www.getwellnetwork.com/resource/case-study-umass-memorial-health-sdoh/

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.

GetWell enables healthcare organizations to drive patient or member growth and retention through a combination of AI-driven text messaging and virtual care navigation. GetWell's programs support patients and members throughout the care continuum, guiding patients to the next best step in their care. 

The range of growth and retention programs offered includes:

• Dormant Patient Reactivation: grow patient panels by re-engaging patients who have not visited their physicians in a year or more
• Care Gap Closure: drive patient retention by reminding patients about gaps in care (such as cancer screenings, annual wellness visits, or vaccinations), and supporting them to schedule appointments
• Member Onboarding: for payer organizations, support new members by navigating through resources regarding their benefits and care delivery options
• Member Engagement: for payer organizations, drive member loyalty and engagement by reminding members of available care options, such as mental health support programs 

Learn how a Midwestern health system has partnered with Get Well to enhance patient engagement across its five hospitals, urgent care network, EDs, and primary and specialty care services, aiming to close care gaps, grow market share, and boost brand loyalty: https://www.getwellnetwork.com/resource/case-study-midwestern-health-system/

Pieces Chat is a patient and family communication tool integrated into the health system’s EHR patient portal. This two-way platform allows patients and families to ask unlimited questions about medical terminology, providing clear and accurate answers. By addressing routine inquiries, Pieces Chat empowers families with information while allowing physicians to focus on personalized patient care, enhancing overall communication and collaboration.