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Best Conversational AI in Care Process Products

Best Conversational AI in Care Process Products

Integration of AI-powered conversational agents into various stages of the care process to assist patients and providers.
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Conversational AI in Care Process: Products


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20 products
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Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
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+50 verified clients
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NESA Virtual Care enables instantaneous, live communication between providers and patients across all levels of care.

NESA's AI-powered platform is uniquely embedded directly in the EHR enabling single sign-on, virtual care, and documentation all within the electronic health record environment.

NESA supports comprehensive virtual care workflows, including virtual nursing, virtual sitting, interdisciplinary rounding, consultations, patient education, staff safety monitoring and behavioral health monitoring. These functions significantly enhance both patient outcomes and staff efficiency.

By empowering healthcare professionals to make more data-driven, real-time decisions, NESA greatly improves the delivery and timeliness of care.

It can perceive different elements, recognize them, analyze them, and enable caregivers to act upon them in real-time, all within a single virtual care platform.

And best of all - it's embedded within leading EHR systems, so there is no additional system to learn or sign into.

By incorporating these AI enhancements directly into virtual workflows within the clinical setting, healthcare organizations can increase patient safety, improve clinical outcomes, enhance user experience, and optimize overall operational performance.

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Alelo’s Enskill platform uses conversational avatar technology to create Virtual Patient Navigators that listen to patient concerns, answer questions, and connect patients with educational and other resources. All recommendations are grounded in accredited content that is approved by the healthcare provider, eliminating the risk of hallucinations. Enskill uses generative AI to transform a healthcare organization’s existing content on the Web and YouTube into an interactive learning resource. Enskill develops a profile of each user (patient, caregiver, healthcare professional) and their situation, and uses it to personalize responses.

Enskill Virtual Patient Navigators improve the quality of patient and caregiver experiences. They support users with low health literacy. Resource Navigators can promote treatment compliance and improve health outcomes. They promote patient engagement, develop self-efficacy, and lessen anxiety and stress. Enskill Virtual Patient Navigators align well with telehealth initiatives.

Enskill also provides simulated patients and caregivers that train healthcare workers (e.g., patient navigators, community health workers) in patient support skills, and helps them keep abreast of new developments in treatment. Trainees develop skills much faster and are able to apply them immediately in a clinical setting.

Alelo combines the latest in AI technology with research in human learning to help healthcare providers improve the patient experience and transform training and education. Alelo was a Finalist in the XPRIZE Rapid Reskilling competition, in which it rapidly trained community health workers and placed them with healthcare providers. Over 500,000 people have learned new skills with Alelo products.

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product capabilities
Contextual understanding
Interoperability
Data security and privacy
Naturalistic interaction
Scalability
Adaptability
Accurate & Relevant
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Through its comprehensive integration of diverse data sources - including EHR, RPM and patient-generated insights - the Medical Brain has a complete understanding of the patient’s medical history and knowledge of the current situation in real-time. With this complete, whole-person understanding, the Medical Brain proactively identifies emerging health risks, care gaps, delays, and errors. 

The Medical Brain is being used by provider groups, health systems, ACOs to help providers manage patients on their behalf so they can succeed with value-based care. Brain contacts providers and orchestrates care. This patient-first, real-time approach helps patients control chronic disease, reduce hospital days, while increasing provider productivity by 92% by eliminating patient communication and follow-up tasks from provider and office staff.  

The Medical Brain is being used by provider groups, health systems, ACOs to help providers manage patients on their behalf so they can succeed with value-based care.

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product capabilities
Contextual understanding
Interoperability
Data security and privacy
Naturalistic interaction
Scalability
Adaptability
Bidirectional Communication
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Aiva Patient Assistant is a voice assistant for patients, giving them hands-free control over their experience while reducing busywork for nurses.

Aiva leverages Alexa devices in patient rooms. We integrate with more than 25 inpatient systems, including building management (like Siemens, Desigo and Trane), patient experience (like GetWell, Sonifi, pCare and Vibe), communications (like Voalte and Vocera), EHR (Epic, Cerner) and nurse call (Rauland).  

Patients enjoy instant results and a more self-directed experience, improving satisfaction.

Nurses spend less time on low-value requests and more on direct patient care, allowing them to practice at the top of their license. For example, at a rehab hospital in Philadelphia, patients average more than 12 requests per day using Aiva, saving nurses more than 7500 hours per year.   

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Kahun's clinically validated AI engine generates dynamic clinical assessments that optimize physician time.

100% referenced to medical sources.

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Aiva Nurse Assistant is a smartphone app that serves as a personal assistant for hospital nurses, reducing their administrative burden while improving efficiency and wellbeing.  

Clients include Cedars-Sinai Medical Center and BayCare Health. As reported in Becker's Hospital Review, pilot ROI metrics include reduced overtime expense, faster & more complete documentation and increased HCAHPS.  

The app allows nurses to use conversational voice or text to document to flowsheets, set reminders and interact with other systems, including dietary, patient experience, interpreter services, room controls, patient education and policies & procedures.  

Today, documentation takes up to 41% of a nurse's shift, detracting from direct patient interaction, increasing stress and contributing to burnout. The hassle of manual documentation contributes to incomplete charting, leading to uninformed care decisions and potential fines (e.g., for HAPIs when there's no documentation of patient repositioning).

Aiva Nurse Assistant provides the most natural voice charting experience -- tailored to nurses, not physicians. One Assistant client projected up to an 80% time savings for a high-frequency charting task like patient repositioning.  

Aiva also goes beyond charting to save nurses time across all of the systems they use day-in and day-out -- whether they're in the patient room or on the go.  

Conversational control should give nurses back at least an hour per shift away from workstations and multiple app interfaces -- improving their efficiency but also their wellbeing and job satisfaction.

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product capabilities
Contextual understanding
Interoperability
Data security and privacy
Naturalistic interaction
Scalability
Adaptability
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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A modern clinical intelligence solution designed to proactively manage widely prevalent cardiometabolic conditions. Codex partners with health systems and clinics to extend episodic care through an integrated virtual and continuous care model. The Codex clinical team provides data-driven and personalized patient education, delivered scalably through an AI-powered virtual care platform that seamlessly integrates EHR and patient data with proven clinical outcomes.
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product capabilities
Data Collection
Analytics
Accessibility & Equity
Pre-Built Care Plans
Integration & Interoperability
Operational Support
Patient Education & Coaching
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Loyal AI Chat is the only healthcare-exclusive conversational AI solution that can be deployed across all of your digital channels including website, patient portal, Google search, and more. It has the capability to correctly map to your staff for specific care, depending on the question and how your health system chooses to set up the workflow. 

For example, Loyal’s AI can understand if a question is specific to clinical or specialty care that should be routed to a cardiology department, or if it is strictly a billing or scheduling question. Combined with the power of Loyal Enterprise OS, Chat expands the opportunity to identify, acquire and retain patients.

Benefits:

  • Provide conversational engagement and customer support with precisely defined responses to consumer queries.
  • Virtually triage patients with Symptom Checker and integrated self-scheduling workflows.
  • Work from a self-service dialog builder and advanced NLP and ML prediction models to retain quality control over the chat experience.
  • Integrate care data and EHR scheduling capabilities with your chatbot.
  • Customizable branding configurations and service line specific bot profiles for targeted messaging and support.
  • Solve unique consumer problems with Live Chat escalation and integrate with your contact center.
  • Automatically conduct consumer satisfaction surveys and get recommendations for improvement.

Results:

  • Increased access to care, appointment conversions, and overall customer satisfaction.
  • Improved contact center efficiency and reduced low acuity call inquiries.
  • Decreased burden on emergency departments by redirecting patients to appropriate care.

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Brado's CEP leverages deep, proprietary insight into the patient journey to deliver a transformational patient aqusition and engagement platform for health systems and healthcare specialty practices.

What makes Brado's CEP solution effective? 

We Engage via Conversation

Always-on, AI-powered guidance meets people in natural dialogue and engages with clarity and empathy. 

We Proactively Address Tensions

Grounded in proprietary journey insight, the CEP anticipates patient tensions - delivering the right content, at the right time, to move them forward with confidence.

We Guide with Precision

By asking key questions, the CEP identifies individual needs and connects patients to the right care pathways - ensuring a seamless, personalized experience aligned with your system goals and capacity.

We Win at Mile Zero - and Beyond

The CEP meets patients early in their journey - when needs are high and competition is low - through targeted digital outreach, and leverages digital, social, and in-person touchpoints to drive continuity, activation, and trust.

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product capabilities
Provider directory and search
Data security and privacy
Scalability
Adaptability
Online scheduling
Virtual triage
Low-acuity care navigation
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Visit Website

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